There is no substitute for experience and expertise in the medical billing business. At PBS, we place disproportionate emphasis on recruiting and retaining the right people to support your medical practice. The reason is simple: We know that our phenomenal success since 2003 is built upon always having knowledgeable, client-focused personnel representing your medical practice. Anchoring our business is a leadership team with more than 125 years of collective medical billing experience, a team that always is ready and eager to talk about any aspect of your business.
Owner & Chief Executive Officer
The depth of PBS’s experience and expertise within the medical billing business begins at the top. Joye Daugherty founded PBS in 2003 and has built the company around the premise that a medical practice doesn’t have to compromise courtesy and professionalism in its quest to be a shrewd, bottom-line-oriented business. All told, Joye has spent more than 30 years in medical billing (she will tell you she began at age six). Prior to beginning her journey in medical billing, Joye worked as a systems analyst for MCI Telecommunications. Joye prides herself on creating a work environment and a team that are capable of providing the highest level of service to medical-practice clients.
“No one grows up thinking they are destined for a career in medical billing,” says Joye. “But there’s a deep satisfaction in providing top-notch business support to our clients so that they can focus all their energy on the care of their patients.”
Chief Financial OfficerAllen joined the PBS leadership team in 2017 after spending 25 years in finance and software development. Immediately prior to PBS, Allen worked as a securities regulator which – combined with his software development expertise – provides a multi-dimensional background that he puts to use in bringing efficiencies to PBS’s business processes and ensuring they comply both with industry best practice and prevailing laws and regulations. Allen has a Master’s Degree in Information Systems from George Washington University along with a Bachelor’s Degree in Finance and Insurance from Appalachian State University.
“My attraction to PBS was the depth of the relationships with the medical practices it serves,” says Allen. “Our focus is on quality over quantity, ensuring that we provide the highest level of service to a more exclusive list of clients. That might not be the ideal recipe for growth, but it’s the best way to ensure the success of our clients.”
Angela has spent 29 years in the medical billing business, the last six of which have been at PBS. Angela’s role is multi-faceted, but she proudly wears the label of “player/coach” because she not only is responsible for the supervision of billing associates, she likewise is a full participant in the day-to-day engagement with medical practices, patients, and insurance carriers. Angela’s passion for client service is infectious. And, if there were a game show where contestants had to match diagnostic codes to procedures, Angela surely would be the champion.
“A medical billing practice is going to succeed or fail based on its ability to train, support, and motivate the team,” says Angela. “We instill in each of our team members the importance of treating every patient with the same dignity and respect we’d offer to a friend or family member. What I like about PBS is that we never compromise the human element in anything we do.”